Shipping policy

PROCESSING TIME

Each item ships within 20 business days of purchase date (weekends and holidays excluded).  Each purchase is provided with a tracking number via email for the convenience of the buyer to watch as their item travels. Each item is packaged securely and ships via USPS unless otherwise specified.

SHIPPING

Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose. Priority mail comes with shipping insurance. 

If any issues arise, please call the delivery service's support phone number.



We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS and insured through USPS.

In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with USPS. We are not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected; if you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment. 

We are also not responsible to weather related damage or delays. Once package leaves our hands, it is completely out of our control. 

Please make sure your address is correct before placing order we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please select USPS Priority or Express shipping service. Once again we are not responsible for package once it transfers to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package unless you purchase the additional insurance. 

If your package is returned you are responsible to contact us with the correct address to be shipped back to and for the shipping service of your choice between First class USPS, Priority USPS or Express USPS. Keep an eye on your package's tracking progress.

SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments. We will not refund shipping fees on returns initiated by the customer.

INTERNATIONAL ORDERS

We are not responsible for any customs fees or shippers fees you will incur or for delays because of customs. We have no way of knowing if you will incur a customs fee or not. If you do, we are not responsible and you will not be reimbursed. We cannot track packages shipped internationally once it leaves the USA; we are not responsible for packages shipped to international addresses.